Tuesday, 6 March 2012

Unit 05

When you are talking to people in the work place you need to make sure that you can communicate effectively. If someone is talking to you or asking you a question talk back but don't be afraid to say what you think, don't just give simple yes or no answers make yourself heard and let people know how you feel about something. Be yourself and that way people will see you as an individual, as someone who isn't afraid to voice their opinion. Also to add, when you are talking to people make sure you give them eye contact, don't be looking at the floor or away from them, this will make you look ignorant and the people you are talking to won't be able to hear you clearly. You must make your speaking clear and effective. It is also important that when you are being spoken to that you listen and don't drift off because what you are hearing could be very beneficial to you. Even if it doesn't always make full sense that doesn't mean that you can't ask the person what they mean, that way they can break it down so that you understand fully what they are going on about. When communicating, there are two ways verbal and non verbal. Verbal is when you are talking and listening to someone one on one or in a group and non verbal is when you express yourself by arm movements, gestures, eye contact, presentation and by the way you dress with regards professional understanding and perception. When I communicate verbally I am very polite and formal. I don't use bad language and I am very tactful as I believe this improves productivity.


If you have got to ask for something then don't be afraid but take into account what other people want too. Don't be selfish about what you want try to work around it the best way possible so that everyone is happy and not just yourself. When doing this though, don't come on too strongly but also don't be too nice as this will effect productivity. 


When at work, not everybody is nice and easy to get along with, some people are nasty and like to wind you up for the fun of it. You obviously can't change who you are, if you get angry when people wind you up then that's just the way you are. What you should do with situations like these is figure out ways to avoid it. Don't come across as someone who is easy to wind up or get angry. Steer clear of situations where you know you will get angry and upset. You should avoid getting stressed out by work to. Manage your day and night so that you have time to do work and time to chill out. Don't get held back with doing work, make sure that you hit all the deadline dates and make sure that your work is at its highest standard possible.


When at work you need to build relationships with each other. This doesn't just mean other members of staff this also means people who you are doing work for, the customers and freelancers. Now I don't expect you to like everyone you come across in life because lets be honest, not everyone is the nice guy you would like them to be. When in work even if you don't like someone or don't talk to them doesn't mean you have to be arrogant towards them, even doing them simplest of things like holding a door open for them can build an effective relationship. You may not like the person but at least if you do something simple like that they will think highly of you, they won't think your arrogant, they will see you as polite and very cooperative. It's important to build relationships with those specialists in job roles that are fundamental to the production process. A good example of this would be with in my team if I was to work for a web design company I would build relationships with various people in the company such as the web developer, the designer, the researcher and the photographer as each of these individuals have a key role within the production process of building the client a productive corporate brand of website. Another good example of this would be if I was to work for a magazine such as OK! If I was to layout content of the magazine I would reply on the photographers, the reporters, the line manager etc. Each with their own specialised process. It is essential for me to communicate effectively on a professional level using verbal and non verbal communication to promote a good working relationship with people in relation to deadlines and client approval.


If something goes wrong in the work place you shouldn't go around blaming others and pointing the finger. What you should do it communicate between each other and figure out how you can solve the problem, for example if you have asked someone to hold some papers for you or documents or whatever and they drop them don't go shouting and balling and making an idiot out of yourself, just simply pick them up and carry on with what you were doing, they would most likely say sorry and help you pick them up and that's the end of it because everybody makes mistakes and nobody is perfect. Just remember that respect is earned and its not something that you can buy just like that, if you are polite then people will respect you and think very highly of you where as if you aren't people will think low of you and won't like working around you, thus destroying what could be a good working relationship. What you must also remember is that when you are working you aren't just working for yourself or with one other person, you're all doing the same job and should all be taking part in group activities. If someone new joins the group don't be nasty to them just be canny with them and friendly, make them feel welcome in the group this way you have an effective relationship with your group and everyone can get along because if people are upset with one another they can and will refuse to cooperate in the group and this is a very selfish thing to do because not only will you and the other person be angry but the set of the group won't be best pleased as they will have to do all the work while two others will be arguing like children. Also when doing group work, respect everyones opinions, if they say something and it sounds stupid to you don't be aggressive because no answer is the wrong answer, if someone says something that is stupid, a part of it might not be stupid and it could open up new ideas from others in the group.

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